General Information



Telephone

A telephone is provided for you in your room. Local calls can be made free of charge by dialing “9” and the number you wish to call. Long distance calls must be made collect or charged to your home phone. For long distance calls, dial “9” + “0” and ask to be connected with a long distance operator.

For your convenience, you may receive incoming calls in your room from 6:30 a.m. until 9:00 p.m. daily. Outgoing calls may be made anytime. Pay phones are located in the hospital’s emergency center waiting room and in our east entrance.

Lost & Found

If you think you have lost something, notify your nurse immediately. For information concerning lost items, please contact the housekeeping department at extension 3974.

Mail & Flowers

Mail and flowers will be brought to your room as they arrive. Flowers are not allowed in the special care units. Any mail you receive after you leave will be forwarded to your home address.

Electrical Appliances

Personal electrical appliances are forbidden due to electrical hazards. Your cooperation is appreciated.

Fire & Disaster Drills

During your stay the hospital staff may have to practice a fire or disaster drill. Patients are not moved as part of any drill, so please do not be disturbed if you hear or see evidence of such a practice drill. If there is any danger for any reason, patients can rest assured they will be moved to safety immediately.

Smoking

All campuses of OGHS are tobacco free as of January, 2009. This policy applies to everyone including employees, medical staff, volunteers, patients, visitors, vendors and contract staff. This includes hospital buildings, medical office buildings, OGHS leased or maintained parking lots, garage, grounds or sidewalks. It also includes hospital owned vehicles and any additional offsite OGHS locations.

Assistance to Persons Exhibiting Communication Disorders

Occasionally, a patient may exhibit a hearing, speech, or language disorder. A mechanism to assist patients who are hearing impaired or deaf, and/or use sign language as their primary means of communication is available in order to provide quality care to these patients.

Persons who are unable to speak, or who use a language other than English, may require assistance also. If you think that you or a member of your family, may be in need of special communication assistance while you are in the hospital, please advise your nurse who will contact the department of communication disorders for the appropriate person.

Examples of available services may include sign language interpreters, French, Spanish, Vietnamese interpreters, telephone devices for amplification, assistive listening devices, telephonic devices for the deaf (TDDs), and augmentative/assistive communication devices and techniques (eg., gestures, writing, communication boards) for persons with expressive communication impairments.

Assistance to Persons With Other Handicapping Conditions

Persons with visual impairments needing assistance in reading important medical/hospital information should acknowledge this need to their nurse. A staff member or volunteer may be able to assist the patient in securing the information needed.

Persons with physical and/or other handicapping conditions who may require special assistance while a patient at OGHS should inform the nurse of your need. OGHS will make every reasonable effort within the present structural limitations and staff resources to meet the needs of the patient.